There are a number of things that must be done when you initially create a PayPal account. If you don't complete these items, then your account will not work the way it is supposed to.
Once you have gone through the setup process, these things are required.
Confirm Email Address - This will also verify your account.
Add Your Bank Account - PayPal cannot deposit funds to your account until this has been done.
Getting Started - Some of the most common questions after creating a PayPal account.
If you have additional questions, contact PayPal support at (888) 221-1161