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Frequently Asked Questions


Below you will find a list of Frequently asked questions.  We recommend that you read through them, or at least remember that they are here if you have questions in the future.

Calendar
Contact Us Page
Content Module
Email Marketing
General CMS
Google Mail
Linking
Navigation
PayPal
Polls
Products
Repository
Search Engine Optimization (SEO)
Slideshow
Terminology
User Accounts
Video



Calendar
  When I look at the events for the current month, I see some events listed underneath the calender that are not scheduled for several months.  Why is that?

The next four scheduled events are always listed beneath the calender.  Even if the event is not scheduled for a few months in the future.  After clicking View Entire Calendar, there will be a number in parenthesis next to each calendar category.  This number tells you how many events are scheduled for the current month.  For example, Quilt Class (0) means that you have zero quilt classes scheduled for the current month.
 
 
  How do I add a Calender to my Website?
  1. Navigate to the page that you want the calender on.
  2. Click the Add Content link at the bottom of the page.
  3. Click the Add button to the right of where it says Calendar.
  How do I change the title of my Calender?
  1. Navigate to the page where your Calender is located.
  2. Click View Entire Calender.
  3. Click the edit link that is to the right of your Calender's title.
  4. Enter a new title and click the Save button.
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View Calendar Training >
 

Contact Us Page
  Why can't I change any of my contact information?

The 'Contact Us' portion of the system is currently under development and direct access to it has been taken offline for our clients. If you have changes you need to make to your contact information, please call support and we will be happy to make the changes for you.  The other option is to delete the page under the 'Navigation' section and create a new contact page from scratch.
 
  The map on my 'Contact Us' page does not have the correct location of our address.  How do I change it to the correct Address?

This is something we have to do for you and it only takes about 15 seconds.  Give us a call at (877) 909-6699 and we'll make the change.
 
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Content Module
  I need to make a link to something further down the page, how do I do that?

  1. Click the Edit button for the module that contains the part of the page you want your visitors to be able to click and jump to (the Edit button is the fat little pencil on the left end of the Module Toolbar).
  2. In the Content Editor (the window that looks like a word-processor), scroll down until you reach the part of the content you want the visitor to jump to when they click the link.
  3. Highlight the text or image you would like visitors to jump to.
  4. Click on the Anchor button (far right of the top row of buttons in the Editor).
  5. Type a simple name for the Anchor point, then click OK. (for example, if you're linking to a knee-brace, you might call the Anchor 'knee brace')
  6. Next, scroll to the part of the module where you want to create the link that people will click on to go to the Anchor point.
  7. Highlight text or an image you want to be the link, and then click the Insert/Edit Hyperlink button (middle of the top row of buttons in the Content Editor).
  8. Click the dropdown menu under 'Link Type' and select the 'Anchor' option.
  9. Click on the dropdown menu under 'Select an Anchor By Anchor Name,' and select the appropriate anchor and press OK.
  10. Save the Module, and then test your new link and make sure it jumps to the correct part of the content.
View Anchoring Tutorial >
 
  How do I add a picture to my web page?
  1. Navigate to the page where you want to add the picture.
  2. Click on the pencil icon in the small gray toolbar of the module where you would like to add the image.  If you don't see that , then click the Add Content link at the bottom of the page and then click the Add button to the right of Content.
  3. In the editor below, click the Insert/Edit Image button that is in the toolbar above the Content section. It looks like a mountain and is the icon on the bottom row, fourth from the right.
  4. Click the Upload tab.
  5. Click the Browse button and find the image from your computer.  Then click Open.
  6. Click Send to Server and wait for the image to load.
  7. After the file has been loaded sucessfully, make any adjustments to the border or spacing as needed.
  8. Click OK at the bottom and save the module.
  How do I replace a picture on one of my pages?
  1. Click the pencil in the module toolbar.
  2. Select the photo you would like to remove and then click the Add/Edit Image Icon
  3. Follow the steps from the previous question about adding a photo to the web page.

* Any hyperlinks created with the old image will remain with the new image.
 
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Email Marketing
  Why do I see a lot of weird statistics after trying to send an email?

When you see a lot of weird statistics, this is an indication that the email was not sent successfully.  Each email is reviewed to make sure that it isn't in violation of any anti-spam laws.  Using the test email function before sending is a great way to test the email.
 
  Why won't my email send?

If an email won't send, it is probably because it didn't pass the message review.  This is normally due to broken hyperlinks in the email.  This can also be caused by adding too many images to an email in relation to the number of words.  If you find that your emails still are not sending, call us and we will troubleshoot.
 
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View Email Marketing Training >
 

General CMS
  How do I change text on one of my pages?

Click on the pencil button for the content module you want to work with, you will then be able to edit text headings and body text.
 
  I clicked on something and now the images are not appearing on my site.  What happened?

If you are using Firefox click on Tools > Options > Content.   Make sure 'load images automatically' is selected.
 
  There are three or four extra little gray toolbars on my page.  What are they and how do I get rid of them?

Every time you click Add Content it creates a new content area with its own edit content toolbar.  If you don't add any content after clicking add content and just hit save, a new toolbar is created without any additional content.  Doing this multiple times creates several of these little toolbars.  To delete them simply click the 'X' on the toolbar.  CAUTION: This will also delete any content created on this module.
 
  There is some text appearing at the top of my page and i can't delete it.  How do I fix this?
  1. At the top of your page in the page toolbar, there is a little pencil icon just to the right of the words SEO Keyword.
  2. Click on the Pencil.
  3. Click Advanced Options.
  4. Delete any words in the Meta Tags text box.
  5. Click Save.
  How do I edit the margins on the modules so that they fit better on my page?

At the top of each module there is a little gray toolbar.  Clicking on the second icon from the left on this list allows you to edit the top, bottom, left and right margins.  The default margin is 20 pixels.  This tool is extremely useful when positioning items on a page.
 
  How do I rearrange the order of my modules on a page?

There is a little gray toolbar on top of every module.  There is a 'up' and 'down' arrow on this toolbar.  Click the up or down arrow to move the module further up or down on the page.  Moving a module down will cause the module below it to move up.  The home page has multiple rows, and a module may only move to the top of that row.  Moving a module higher would require you to recreate the module in the row above the row it's in.
 
  What size of pictures can I use on my site?

100-700 pixels for regular pages. 100-1000 pixels for products and slideshows.  We recommend resizing images before loading them to the site.  If you load an image and then resize in the system, the file size will remain the same.  Note: The more images a page must download, and the larger the image files, the longer it will take for the page to load.
 
  Why does it take so long for things I do in the CMS to save?

In most situations, upload speeds slow down because of the size of what you are uploading.  If you are working with a large file or image, it can take a long time to finish uploading.  The speed at which the system saves information is determined by your connection speed and how 'busy' your browser is. If you have several browser windows or tabs open and if they have other things going on, it can slow down the communication speed of the window for your website.
 
  When I try to download something you said I need to work on the site, Windows says it could be harmful to my computer.  What should I do?

We will never recommend downloading something that would be harmful to your computer.  Firefox is one of the only programs we recommend for download, and it is a well-known application.
 
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Google Mail
  How do I set my e-mail to forward to my old one?
  1. Login to your google mail account.
  2. Click on Settings in the top right.
  3. Then click on the 'Forwarding' tab.
  4. Go through the process of setting up a fowarding account.  It will require you to verify the email account you are attempting to forward to.
  5. Click Save.
  How do I set my e-mail to catch all other e-mails sent to my account?

This is normally something that we set up when we initially configure your new email account.  The email address these are forwarded to is the administrative email we create.  It takes a little effort to change this, so if you need help, please call us and we will be glad to assist you.
 
  How do I login to my email?

To login to your business email, you will type in the web address bar: http://mail.<your domain>  (e.g. http://mail.likesewwebsites.com).  This will take you to a Gmail page where you can login.  If you have never logged in, you might try the following:

Username: info
Password: changeme

If this does not work, or if you have forgotten your username or password, give us a call.
 
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View Google Mail Training >

Linking
  How do I turn an image or text into a clickable link?

Creating a hyperlink is a simple process.  It can be done anywhere the editor shows up.  Links are what make the website come alive, so use this a lot.  These steps assume that the content (text/images) has already been added using a content module or other module using the editor.
  1. In a separte browser tab or window, go to the page you would like to link to.
  2. Copy the URL or web address by highlighting it and pressing Ctrl + C.
  3. Click the pencil in the module toolbar to edit the module.
  4. Highlight the text or image you would like to link.
  5. Click the Insert/Edit Link button in the top row of the editor toolbar.  It looks like the earth with a link below it.
  6. In the URL field, paste the address you are linking to by pressing Ctrl + V.  (You may also type the address, but it must be done precisely or the link will be broken).
  7. You may adjust how the link will open by clicking on the 'Target' tab.  <not set> will take them directly to the new page without opening a new window.
  8. Click OK.
  9. Save module and test.
* Note: When hyperlinking an image, you will want to remove the border on the image by right clicking > image properties > enter '0' for border > click OK.


How do I remove a hyperlink without deleting the image or text?

RIght click on the image or text and click Remove Link.
 
  How do I cause a link to open in a new window?
  1. Edit the content module where you are creating the link by clicking the pencil in the module toolbar.
  2. Highlight the text or image that you would like to hyperlink.
  3. Click the Insert/Edit Link button.
  4. In the URL field, type the web address you are linking to. If you need to copy the address, simply open a new tab in your browser by pressing Ctrl + T.
  5. Click the Target tab, and under 'Target,' select New Window.
  6. Click OK.
  7. Save module and test.
  How do I make my email address a link, so that when a visitor clicks on my email address their email management system opens a blank email addressed to me?
  1. Edit the content module where you are creating the link by clicking the pencil in the module toolbar.
  2. Highlight the email address or word in the editor that you would like to link.
  3. Click the Insert/Edit Link button in the editor toolbar (world with a chain link).
  4. Under 'Link Type,' select the 'Email' option.
  5. Enter the email address you would like their email to be sent to (also include a message subject and message if you would like that to be standardized).
  6. Click OK.
  7. Save module and test.
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View Linking Training >

Navigation
  How do I rename a page on my main menu?

Go to the page you wish to rename by clicking on its name in the main menu.  Look at the lower portion of the 'Admin Toolbar' and you will see Page Title, SEO information, and a Pencil icon.  Click on the pencil to edit the page name. 

NOTE: This change will only apply to the way it appears in the main menu: the URL for the page will remain as it was originally created.  To change the URL, you would need to recreate the page entirely in Navigation under the new name.
 
  How do I make a drop-down link on the main menu to a category of products in my online store?
  1. Go to your online store from your main menu, click on the category for which you want to make a link.
  2. In the address bar of your browser (it starts with http://), position your mouse to the left of /shop and then select everything all the way over to the right.  (Example: /shop/Fabric.htm)
  3. Copy the address by holding Ctrl + C (for Mac users, Command + C).
  4. Click on Navigation in the upper left of your Admin Toolbar.
  5. Click on New Page > Link to Existing Web Page.
  6. Highlight the word "Page" and type in the page name (Example: Fabric) in the Title field.
  7. Click in the URL field and press Ctrl +V (Command + V for Mac users) to paste the address for the page.
  8. Click on Save.
  9. Test the link by clicking on Preview Site, moving your mouse over your online store and then clicking on the new link you made.
  How do I change the order of links in my site's Main Menu?
  1. Click on the Navigation link at the top of your page.
  2. To the right of all your page names (Home, Contact Us ect.) there are four arrows that point different directions.
  3. To move a page up or down, click the up or down arrow to change the pages order.
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View Navigation Training >
 

PayPal
  How can I link my PayPal account with my website?

This has actually already been done by our system.  All we need to complete the process is your PayPal email address.  Give us a call or email us and we will finalize the configuration.
 
  What kind of PayPal acocunt do I need?

You need to sign up for a Business account called 'Website Payments Standard,' which is a free account.
 
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View Pay Pal Trainings >

Polls
  How do I add a poll to my website?
  1. Navigate to the page where you want to add the Poll.
  2. Click the Add Content link at the bottom of the page.
  3. Click the Add button next to the Poll option and enter the poll question and options.
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View Polls Training >

Products
  Why can't I see my short descriptions on the shopping page?

Your short descriptions for your products will display when you have the Product Columns set to 1.  If the Product Columns are set to 2, 3, or 4, you will not see the short descriptions on the page listing the product with other products in the same category.  To change the number of columns that are displayed for your products, follow the directions below:
  1. In the Admin Toolbar click on Manage Modules > Products > Advanced.
  2. In the Product Columns line, click on the link for Change Number of Columns.
  3. Set the number of columns from the drop-list to anything between 1 and 4 (remember that if you want short descriptions, you should set the number of Product Columns to 1).
  How do I add an image to one of my Product Categories?  Or replace an old image in a Product Category with a new image?
  1. Click on Manage Modules > Products.
  2. Click your category.
  3. Click the Edit link that is to the right of the Category name above.
  4. Click the Browse button and select a picture (.jpg or PNG).  If you already had an image it will be replaced by the new image.
  5. Click Save.
  I want to create a special discount for some of my customers.  How can I do this?
  1. Click on Manage Modules at the top of your screen.
  2. Manage Modules > Products > New Coupon
  3. Enter a title for the coupon and a coupon code.
  4. Select the type of coupon you want to create.
  I uploaded the spreadsheet from the web and received an error message 'wrong file type'? What do I do?

Make sure you're saving your file as a .csv

When you click save there are two boxes:
  1. 'File name:'
  2. 'Save as Type:'

In file name type in YourFilename.csv
In Save as Type, you want to select  CSV (comma delimited)
 
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View Products Trainings >

Repository
  How do I upload a pdf file to my site?
  1. Click on the Repository link at the top of the page.
  2. Click the link that says New Page.
  3. Click on the New File link.
  4. Enter the name of the file in the box to the right of the words 'File Name'.
  5. Click the Browse button and select your file and press the Open button.
  6. Click Save.
  I just created a new page in the Repository and it says the web page is not in the Navigation.  Is this bad?

Not at all.  It just means that the web page is not in your Main Menu in the Navigation section of your web site. Your visitors can view the web page you created in the Repository, as long as you create a link to it on one of your other pages.
 
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View Repository Training >

Search Engine Optimization (SEO)
  How do I input the Search Engine Optimization information for my website?
We recommend following these steps for all your pages to improve your site ranking with Google and other search engines. 
  1. Toward the top of your page there is an area that says, 'SEO KEYWORD'.
  2. Click the pencil icon to the right of where it says 'SEO KEYWORD'.
  3. Click the SEO link.
  4. Fill out the required information by following the instructions listed on that page and click Save. Your SEO Title and your SEO phrase/keyword should just be a few words.  The SEO Description should be 20-25 words.
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Slideshow
  Why doesn't the slideshow save the changes I made after uploading new images?

The Slideshow Module uses Adobe Flash™ to animate the photos you add.  Flash handles the caching of memory in a way that can be frustrating.  It takes a 'snapshot' of the way you have things saved, and then to speed things up, it uses that snapshot to display the slideshow instead of checking every time to see if you have made changes.  Any visitors to your site will see the changes exactly as you've made them, and Flash will update its 'snapshot' for you after a few logins.  Please do not be alarmed that you don't see the changes you save to the Slideshow; your visitors will see them just fine.
 
  How do I add a slideshow to my website?
  1. Click on the add content link at the bottom of your page.
  2. Click on the add button to the right of the word slideshow. There will be two boxes where you need to enter the width and height of the slideshow in pixels. If you don't know the exact size of the pictures you will be using in the slide show, just take your best guess and you can adjust it later (Note: there are about 80 pixels in an inch).
  3. Click on a browse button below to add an image to the slide show. Select the image you want and click open.
  4. To add another image, click on another 'browse' button and repeat the process.
  5. Finally, click 'save module'.
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Terminology
  Click Here to see a list of commonly used terms.
 
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User Accounts
  I want to give someone else access to edit my website, but I don't want them to have access to some parts of my website. How do I limit their access?
  1. Click on User Accounts at the top of the page.
  2. Under 'Administrative', click on User Groups.
  3. Create a Group by giving it a title and checking the boxes next to the pages that the group will have access to edit.
  4. Save.
  5. Under 'Administrative', click on User.
  6. Enter the user information, typing 'changeme' as the password.
  7. Check the box next to the appropriate group below.
  8. Save.
When the user logs in, they will only have access to edit the specified pages.
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View User Accounts Training >

Video
  How do I embed a YouTube video?
  1. Go to the page of the YouTube video you would like to embed.
  2. Near the video there will be an area that will say 'Embed' and will have some code.
  3. Copy the code by highlighting it and then pressing Ctrl + C.
  4. In the CMS, add a content module where you would like the video to appear.
  5. In the editor toolbar, click on the Source button on the bottom right.
  6. Paste the code by pressing Ctrl + V.
  7. Save module and test.
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